Warranty
Warranty
At Mama Jewels, quality and craftsmanship come first. Still, in rare cases a piece of jewelry can get damaged — which is why we offer a warranty on our jewelry.
Warranty period
Sterling silver1 year
Gold (9K, 14K, 18K)2 years
Each case is assessed individually.
What does the warranty cover?
We repair or replace your jewelry if the damage is the result of a manufacturing defect.
✓ A manufacturing defect — covered
✗ A ring that deforms through daily wear — not covered
What is not covered by the warranty?
The warranty does not apply in the following cases:
- Normal wear and tear
- Damage caused by use (e.g. deformed rings, scratches, knocks)
- Improper use or negligence
- Lost stones
- Contact with water (showering, swimming, washing dishes, etc.)
- Wet leather bracelet
- Loss of the jewelry
Care tips
Always handle your jewelry with care. We recommend:
- not wearing your jewelry in water
- handling your jewelry gently
- keeping a small amount of breast milk (for breast milk jewelry), in case a repair is needed later
If you have received a damaged item
Contact us within 14 days of receiving your order. Send us an email with:
- the order number and your full name
- a photo or video of the damage
- a short description of the problem
If you contact us after 14 days, we may not be able to take responsibility.
A note on silver
Silver is a softer material than gold and can:
- deform more easily
- show signs of wear sooner
So handle silver jewelry with extra care.
Questions about the warranty? Write to us at info@mamajewels.nl — we are happy to help.
